Frequently Asked Questions

Your Gemvida fitness coaches are real people who are there for you every step of the way.

You’ll get messages from them, and update your workout and nutrition plan weekly or more often if you find something you don’t like.

They respond in real time through the live chat function in our app, so you can always stay connected to your coaches. Their stellar empathy is what makes working with us worth it.

They’ve been through hard times before in their own fitness journey, they know how hard it is, and they know the challenges you’ll face and how to prevent you from falling back into bad habits.

Yes, if for any reason at all you don’t like your coaches, you can change them at any time, no questions asked.

Whenever you want different coaches, we can connect you to our coach advisors to learn more about what you expect from your coach, then assign you someone immediately.

Your conversation with your coach advisor will remain private, so you can be totally honest about your experience and expectations.

To connect with a Coach Advisor, go to Gemvida.com and open the live chat (lower right corner), then say “Change Coach”, and we’ll connect you right away with your advisor.

Not at all! Your coach will create your custom workout plan with anything that you have, or even if you don’t have any equipment, they will create a plan where you can use your body weight, and you’ll still achieve your fitness goals.

If you are traveling, your coach will make sure to update your workout and meal plan accordingly, so we minimize the chances of not following the plan.

The magic happens within the Gemvida app. That’s where your coach can see how you’re doing with your nutrition, workouts, and habits.

We keep everything in one place so it’s easier for your and for your coach to keep track of everything.

We are proud to have a 100% success rate with our clients, but we also want to give you the peace of mind that you can cancel at any time, no questions asked.

We offer a 30-day money-back guarantee. If you do not see results within 30 days, we’ll give you your money back.

Cancelling your Gemvida membership takes less than 1 minute. You just have to go to our App > Settings > Membership > Cancel Membership.

You can also email us at support@gemvida.com and request to cancel your membership.

There is no commitment towards Gemvida, you can cancel anytime. But the commitment to your health and fitness is up to you.

The live chat you have with your coach will help them understand your goals and the kind of person you are, in order to build the ideal workout, nutrition, and habit plan for you.

Nothing good in life comes easy, so the more you commit to your fitness goal, the faster you will achieve it.

Your workouts and nutrition plan will get updated by your coaches to maximize efficiency and make sure it’s realistic to stick to the plan. If workouts are not possible, you might just get a walk + nutrition plan to get you through the travel. What’s important is to stay on track and away from bad habits.

Consult with your medical professional to give you permission to workout. That’s the first step, without their approval, it’s risky to move forward.

Once you get the approval, let us know what injury or special need you have and your coaches will carefully build your workout and nutrition plan.

We’ll take it easy, one step at a time, and you’ll achieve your fitness goal.

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